Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara explores how going beyond basic service to create meaningful, memorable experiences can transform organizations. Drawing on lessons from building Eleven Madison Park into the world’s best restaurant, this course highlights how a “hospitality-first” mindset, rooted in empathy, intentionality, and connection, can be applied across any industry.
For educators and education professionals, this approach is especially powerful. Schools are not only places of learning but also communities built on relationships. By adopting principles of unreasonable hospitality, educators can create inclusive, student-centered environments where learners and families feel seen, valued, and supported. Participants will explore practical strategies for fostering a people-first culture, strengthening relationships with students and families, and enhancing the overall educational experience through intentional and compassionate practices.
This course supports and strengthens several Cognia standards, providing a roadmap for ensuring a high-quality learning environment: Cognia Standard 1 (Culture of Respect and Fairness), Standard 2 (Learner Well-Being), Standard 3 (Stakeholder Engagement), Standard 4 (Positive Relationships), Standard 5 (Professional Collaboration), Standard 17 (Support for Learners), Standard 20 (Motivation and Engagement), and Standard 27 (Intervention and Support System).
PLEASE READ ALL COURSE DETAILS
IMPORTANT: YOU MUST ENROLL WITH THE PARTNERED ORGANIZATION AND PAY ALL REQUIRED FEES BEFORE PURCHASING UNITS THROUGH USD.
Number of Units: 1.0 - 2.0 graduate level extension credit(s) in semester hours.
Who Should Attend: This course provides continuing education for DoWEA Participants.
黑料专区 – Graduate-Level Extension Credit Information
The 黑料专区 partners with this program to offer graduate-level extension credit(s) in semester hours through the Credit Validation Program. To earn units, participants must register for and successfully complete coursework through the external program provider.
Credits earned through USD’s Credit Validation Program are widely accepted by many school districts and universities across the United States for purposes such as license renewal, required professional development hours, short-term skill building, salary advancement, credentialing, and potential advanced degree pathways.
These units do not apply toward a master’s or higher degree program at the 黑料专区; however, they may be transferable to advanced degree programs (e.g., MA, EdD, PhD) at other institutions that accept external graduate-level credits.
Participants are responsible for confirming acceptance, transcript requirements, deadlines, and applicability of units with their employing district or intended institution prior to enrollment.
Directions to Enroll for Credit
Step 1: Register with the Partner Organization Complete your registration directly with the partner organization. Follow their instructions to begin the course and pay any required enrollment fees.
Please Note: USD does not provide course materials, manage instruction, or assign grades. All coursework is evaluated by the program’s instructor or coordinator.
Step 2: Complete the Course Participate fully in the course through the partner organization and complete all required assignments, activities, and assessments. (Some courses, specifically DoDEA courses, may require participants to purchase units before the course ends; please check the enrollment window for details.)
Step 3: Register for University Credit After confirming your registration with the partner organization and completing your program, return to USD’s website.
If this course displays Request Information, it means the course is either not yet open for enrollment (please check the enrollment dates) or enrollment has already closed. If enrollment has closed, you may still contact the organization directly to see if they will accept a late enrollment or if the course will be offered again in the future.
Step 4: Partner Organization Submits Grades After you finish, the partner organization will submit your final grade to USD.
Step 5: Receive Your Transcript No further action is needed. Once your grade has been processed, USD will issue an official transcript reflecting your earned university credit. Transcripts are mailed to the address listed in your USD student account.
Transcript Process: Once we receive your certificate of completion, we will begin processing your transcript. Participants are responsible for ensuring that their mailing address is accurate and up to date in their USD student account to avoid delays in transcript delivery.
Transcript Delivery Timeline:
For detailed information regarding the 黑料专区 Credit Validation Program, please consult our
Need additional university credit or CEUs? Visit the to explore available credit options.
Audience: DoWEA Pacific West Administrators, Instructional System Specialists (ISSs), and Above School Level Leadership
Location: Pacific West District Office Room 313 (In-Person) & Guam Field Office (Virtual)
Refund Policy: All Credit Validation enrollments are refundable, minus a $25 processing fee, if the refund is requested within 30 days of the enrollment date. Refunds will not be issued once a grade has been assigned or after the 30-day period has passed.
Enrollment Open Through: Sep/30/2026 11:59 PM
Professional development courses offered by the 黑料专区鈥檚 Division of Professional & Continuing Education are taught by faculty that possess a depth and breadth of academic and real-world professional experience.
The Professional and Continuing Education program nurtures key partnerships on the local, national, and international level. The goal is to better serve working professionals who seek to enhance or build their careers and help achieve their highest value and potential. Contact us today to learn more.
High-quality, career-building courses to choose from
In-depth, innovative, and relevant topics
Career advancing certificates
Courses offer a convenient, yet rigorous style of learning that allows you to structure your education to suit your schedule while keeping you on pace toward achieving your educational goals.
The 黑料专区鈥檚 Division of Professional and Continuing Education offers graduate-level extension credit for work completed in trainings, workshops, conferences, induction, credentials, and other professional development programs not offered directly by USD. Complete one of the above and a member of our division will help you earn credit for your hard work and dedication to continuing your education.
Earn credit for your previous work in trainings, workshops, and conferences through a simple process.
Save money by earning credit for work you completed and get one step closer to salary advancement.
Many receiving institutions may accept credits towards degree programs, giving you a head start in earning a graduate degree.